Reference

How kwg88 Handles Your Personal Data

This Privacy Policy explains exactly what data we collect when you open an account, make deposits via DANA, OVO, or GoPay, and use the lobby — and how we protect it.

Account data protectedDANA, OVO, GoPay payment data securedNo data sold to third partiesYou can request data access anytimeJakarta and Surabaya accounts covered

Explore the Lobby Read FAQ

HOW WE PROTECT YOU

Data Handling, Cookies, and Account Security

We handle your data with a clear framework — what we collect, how long we keep it, and who can see it. Your account login uses OTP verification sent to your registered phone number, which means a new device or browser triggers an additional confirmation step before access is granted. This protects your account even if your password is compromised. Data retention follows applicable legal requirements; when you close your account, we retain only what the law requires and delete the rest.

OTP Login Verification Every new device login triggers a one-time passcode sent to your registered number. This stops unauthorised access even if your credentials are exposed elsewhere.

Cookie Management Session cookies keep your lobby preferences active. You control non-essential cookies through your browser settings — we list which cookies we use and what each one does.

Data Retention Policy We keep active account data while your account is open. After closure, we retain only what applicable law requires, then delete remaining personal records on a set schedule.

Your Right to Request Changes You can request a copy of your data, ask us to correct inaccurate details, or ask what payment records we hold for DANA, OVO, or GoPay transactions at any time.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Questions

If you want to request access to your personal data, ask us to correct something, or raise a concern about how your information is being handled, our support team is the right first stop. You can reach us through live chat, email, or our in-account help centre. We aim to respond to data-related requests within a reasonable timeframe, and we'll confirm receipt of your query so you know it's been logged.

Live Chat Open the chat widget inside your account dashboard to reach the support team directly. Data requests made through chat are logged and escalated to the privacy team.

Email Support Send your data access or correction request to our support email address. Include your registered account email so we can locate your record quickly.

In-Account Help Centre Visit the Help section inside your kwg88 account for privacy-specific request forms. This is the fastest route for wallet data queries tied to DANA, OVO, or GoPay.

What Information We Collect and Why

kwg88 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register an account with kwg88, we collect the details you provide — name, email address, date of birth, and phone number. When you connect a payment method, we record your chosen wallet type (DANA, OVO, or GoPay) and the transaction reference needed to verify

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your deposit or withdrawal. We do not store your full wallet PIN or password at any point. We also collect device and session data — your IP address, browser type, and the pages you visit — so we can detect unusual login activity and keep your
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account secure. Cookies and similar tracking tools are used to remember your session preferences and to understand how the lobby is being navigated. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect how some lobby features load. All payment and
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account data is encrypted in transit using SSL. We retain your personal data for as long as your account remains active and for a period after closure as required by applicable law. We do not sell or rent your personal data to third parties. Data may
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be shared with payment processors like DANA, OVO, and GoPay solely to process your transaction — and with fraud-prevention services where required. Any sharing is limited to what those services need to perform their function.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Your Privacy Questions, Answered

These are the questions we hear most often about how your data is collected, stored, and managed on kwg88. If your question isn't covered here, reach out through live chat or the in-account help centre.

We collect your name, email, phone number, and date of birth at registration. When you add a payment method, we also record which wallet you use — DANA, OVO, or GoPay — along with transaction references needed to process your deposits and withdrawals.

No. We never store your wallet PIN or password. We only record the transaction reference and wallet type to verify that a payment was made. Your wallet credentials stay within your own app.

Submit a data access request through the Help Centre inside your account, or send us an email from your registered address. We confirm receipt and process requests within a reasonable period under applicable law.

We share data only with payment processors like DANA, OVO, and GoPay to complete your transactions, and with fraud-prevention services where required. We do not sell or rent your personal data to any third party.

After closure, we retain only what applicable law requires for a defined period, then delete the remaining personal records. We do not hold your data indefinitely once your account is no longer active.

Session cookies keep you logged in and remember your lobby preferences. You can disable non-essential cookies through your browser, though some account features may not load correctly without them. We list each cookie and its purpose in our full cookie notice.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How kwg88 Handles Your Personal Data

Data Handling, Cookies, and Account Security

Reach Us About Your Privacy Questions

Your Privacy Questions, Answered

01 What personal data does kwg88 collect when I open an account?

02 Does kwg88 store my DANA, OVO, or GoPay PIN or password?

03 How can I request a copy of the data kwg88 holds about me?

04 Does kwg88 share my data with other companies?

05 How long does kwg88 keep my personal data after I close my account?

06 How do cookies affect my account on kwg88?

Privacy Policy

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